Announcing TroopTrack’s New Referral Program and Much More

The TroopTrack team hopes everyone is doing well and staying safe. The latest release of TroopTrack includes new features and lots of fixes to make your experience better than ever.

Save 50% on your group’s TroopTrack subscription

Do you know someone in scouting who could benefit from TroopTrack? TroopTrack has recently launched a new referral program. Share TroopTrack with your fellow friends in scouting and earn 50% off of your own troop’s year subscription. Plus those you refer get a link to 10% off of TroopTrack for their own troop! It's a win-win! Click on “your name” in the top navigation bar, then click on “Your Referrals” to get started.

Here are some additional new TroopTrack features and other enhancements we have made over the past month:

New Features

  1. NEW personal notification controls

  2. NEW Medical Book

  3. TroopTrack Demos - Now within your 30-day trial you can schedule a live video call demo with one of our support team members.

  4. Achievement Book Improvements

  5. View orders within your own household

  6. NEW Privilege, Edit User Profiles

  7. Updated membership application form

  8. Deactivate and activate whole households

Improvements/Bug Fixes

  1. Stripe Integration improvements and fixes

  2. Rank requirements duplicates

  3. “Reply All” on emails now works correctly

  4. Zero Balance Money account notification fix

  5. Announcement notification fix

  6. Windows Live email design has been fixed

  7. RSVP Options fixed when using Dynamic Meeting Invitations

  8. RSVP refund / non-payment fix

  9. Badge Book Ranks for Cub Scouts

  10. Editing Leadership improvements

  11. Mobile calendar redesign

  12. Award stuck on calculating fix

  13. Custom awards in individual progress

  14. View Money Accounts privilege fix

  15. Bulk progress member selection fix

  16. Event money account creation fix

  17. Invite new members fix

  18. Updated Scout Rank requirements

  19. Theme styling fixes

Contact Us

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


Product Update: Announcing TroopTrack’s New Chat Feature 💬 and Much More

The TroopTrack team hopes everyone is doing well and staying safe. As always, the safety of our scouts, volunteers, employees and communities is our top priority. As we monitor and adjust to the ever–changing Coronavirus pandemic, TroopTrack is determined to provide the tools that scout groups need to stay in contact and move forward. 

As part of that mission, we are excited to announce our new chat feature! Introducing TroopTrack Chatterboxes!

Although it is still a feature in beta we thought it was an important time to improve troop communication for all our TroopTrack groups. Troops/Packs/Units/Groups can enable chat by going to Settings "⚙" > Edit Troop Settings > TroopTrack Settings > toggle chat on and get to chatting!

Keep in mind, chat is a beta feature and things may not work, look unappealing, and even dysfunctional. Your feedback is absolutely crucial and we invite you to leave it on the "Beta: Chatterboxes" thread on the TroopTrack Community

Our team has been busy at work improving TroopTrack. We would like to share some of the other noteworthy features and bug fixes that have happened over the past month.

New Features

  1. Troop-wide and one-on-one chat with the new Chatterbox feature. You can create and manage chat rooms with the Chatterbox Privilege enabled.

  2. Notifications. Now on the TroopTrack mobile app and the website TroopTrack users now have a notification center. In the notification center you will see notifications for:

    1. New Announcements

    2. New Files

    3. New Photos

    4. New Chat Messages

    5. New Lists

    6. New Checklist

    7. New Signup sheet

    8. New Member Applications (if privilege is enabled)

    9. Event Starts

    10. Money Account Low Balance

    11. Money Account Changes

    12. Equipment Check-in/out

    13. Library Check-in/out

    14. User Assignments

  3. Calendar Functionality

    1. National Holidays on calendar

    2. Click on day to start event on that day

    3. Return to same month from edited event

    4. Updated calendar integrations

  4. Attachments are now handled within the text editor

  5. New “Action” menu for all action items within tables

  6. Payment orders and description on Manage Orders page

  7. Dynamic Meeting Invitations. The way TroopTrack handled inviting members to events has been redesigned. This fixes the multiple listings of members on events. It is a new way of inviting members to events, and in the background, it is a new way of handling members that are invited to events. To enable this new feature go to Settings "⚙" > Edit Troop Settings > TroopTrack Settings > Toggle on dynamic meeting invitations. Once that is enabled, you will notice a new way of inviting members to events on every new event. It will not change existing or past events, but only new events. You will know when the new dynamic meeting invitation and members is enabled because you will see a new members tab on the event creation page.

Improvements/Bug Fixes

  1. New email design

  2. Library Privilege fix

  3. Drag and drop unassigned

  4. Email achievement reports

  5. View mobile tables

  6. Event service hours fix

  7. Merit badge counselor PDF

  8. Mobile uploads in text editor fix

  9. Mobile pop up and button fix

  10. CSV download for public events

  11. Fundraisers fix

  12. Alerts fix

  13. Meeting schedules edit/deleting fix

  14. Edit Troop Settings redesign

  15. Date picker fix

  16. Eagle progress report fix

  17. Paypal integration updated

  18. Website membership application fix

Contact Us

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


Announcing TroopTrack’s Newly Launched and Revamped Mobile App

TroopTrack’s newest version, TroopTrack 4, is now completely live. TroopTrack 4 was a big effort, but we’re not stopping there.

What’s next? How about the mobile app? Shouldn’t it get an update too?

Nope. An update isn’t enough. It needed a total makeover and that’s exactly what it got. Announcing the new TroopTrack mobile application, available now in the Apple App Store and Google Play.

Here are a couple of important things we would like to point out about the new mobile app:

  1. It’s free!

  2. It’s full-featured. Yup, that’s right it has full functionality. If you can do it on the web, you can do it on the app.

  3. It looks exactly like the web version of TroopTrack, so there’s no learning curve switching between the web and the app.

Important note: The iOS version will get installed when you update the app, but the Android version will need to be deleted and reinstalled.

Old versions of the app are no longer supported and will not work.

When creating the new mobile app we kept our troops and users in mind. We hope you like the updated TroopTrack mobile app. We have big plans for it.

If you have any questions, experience trouble, or want to provide feedback on anything to do with the mobile app, please post it in the community in the “TroopTrack mobile” category, right here:


The TroopTrack Team


TroopTrack 4 Release Date and Overview

On February 7 we will release the next-generation of the best scouting software on the planet, TroopTrack 4. With an updated interface and important new features, TroopTrack 4 (TT4) is an important step forward. Here are a few highlights of this release.

Updated Interface

TT4 features an interface based on the latest user interface standards so it looks modern and clean. To make it easy to get used to the change, we’ve kept the menu system the same as much as possible.

Improved Usability on Small Devices

TT4 automatically adapts to screen sizes, so the entire product works better on small screens such as mobile phones.


Want a “dark mode” version of TroopTrack that’s easy on the eyes? Or don’t like the default color scheme? TT4 features a number of themes to choose from so you can customize the look and feel of TroopTrack. You can set your theme at the troop level and at an individual level.

Shopping Cart

Tired of paying transaction fees for every RSVP or event item sold? TT4 features a shopping cart so your members can pay for all their RSVPs and event items in one transaction. You can watch the shopping cart in action here:

Public Events

Want to have a pancake breakfast and sell tickets that anyone in your community can purchase? The new public events feature makes this possible. Currently only available to customers using Stripe for payment processing with PayPal support coming soon.

Public Joining

TT4 has an optional feature allowing members of the public to apply to join your troop directly on your TroopTrack web site without sacrificing safety or exposing you to spammers. Check out a video here:

Desktop Notifications

Want to get notifications directly on your desktop when your son or daughter’s achievements get updated? Or when a new member applies to join your troop? Even when you’re not using Desktop notifications make it happen.

We hope you like the new look and new features of TT4. It will be available beginning February 7. We’re always working hard to make it easier than ever to run your organization and we hope you love and appreciate what we’ve done. We’ve sent this note only to TroopTrack Account Owners. Please share it with your leaders and members as appropriate to prepare them for this change.

Best regards,



Product Update

We have fixed a handful of bugs this past week:

  1. Awards were getting stuck on “calculating”: Certain awards were getting stuck on "calculating" because they fulfilled other awards. This issue has now been fixed and our "award robot" now can go through and complete such awards.
  2. Safari browser update achievements error: Users on Safari browser were not able to update achievements. This was because the date fields were not working correctly and an achievement can not save with invalid information. The user doesn't see the error message, but when achievements were saved nothing happened. This is now fixed.
  3. Add members to an existing household bug: There was a bug for some Trail Life troops that wouldn’t allow some troop members to add brand new profiles to existing households during the profile creation process. The screen would just flash and not do anything when the save button was pressed. This is now fixed and these troops can now create profiles and add them to a new household or any existing household.
  4. Manually Recording Nights, Miles, or Hours: There was a bug that was impacting BSA Packs that was breaking the outside participation form on individual profiles. The outside participation form is how leadership can manually record nights, miles, and hours. This bug was not displaying the form as it should be. The hours and nights fields were broken. This is now fixed and Packs should be able to see the full form.
  5. Participation book totals: On the participation book, tent nights and service hours were being miscalculated and displayed incorrectly. This has been fixed and the correct amount of totals will be displayed correctly.
  6. Minimally crashing features: A small group of users reported crashing dashboards, crashing equipment items, some percent complete calculations were failing, newsletters with certain type of assignments were failing to send, and an error processing inbound email. This has all been fixed as it was identified as crucial for this small group of users.

We have added the following requested features this past week:

  1. Signup sheet links in newsletter emails: The "assignment" section of the newsletter now automatically includes a link to sign up sheets. This way troop members are able to sign up directly from the newsletter instead of having to find the original sign up email.
  2. Reinstate deleted money accounts: Previously when troops accidentally deleted a money account within TroopTrack, that data was lost for good. Now we can recover that information if requested. Simply ask TroopTrack support if you ever experience an accidentally deleted money account.
  3. Event description tooltip on the calendar: Now when you hover over a calendar event on the calendar the event description is popped up so troop members can read the event description without having to click.
  4. Member Spreadsheet: We have added new functionality to the member spreadsheet. It now also includes members registration numbers. This member spreadsheet can now be found in the reports section of the quick nav within TroopTrack.
  5. BSA Membership Application Form: TroopTrack has the functionality for BSA units only to pre-populate the BSA Membership Application. Members can now print their BSA membership applications from their dashboard. Parents can do this for themselves or for their scout(s).

Contact Us

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


Product Update

BSA IA 2.0

We have made progress with TroopTrack’s integration with the BSA’s new Internet Advancement updates (IA 2.0/Scoutbook). As most know with the recent updates the BSA made to their Internet Advancement systems TroopTrack’s TurboNet is no longer. TroopTrack has created a way for us to upload rank advancements TO council. You can see a video on how to do this here: Internet Advancement 2.0 6. TroopTrack is just releasing today a feature to synchronize FROM council. With that done, we will be able to import scouts and adults into TT. Users will need to open a support ticket and attach the files and TroopTrack support will assist. You can do this by selecting SUPPORT in the top menu, and then selecting SPREADSHEET IMPORT/EXPORT and then select SCOUTBOOK from the "Type of Import" dropdown.

If you are trying to upload your TT data into IA 2.0, know that  IA 2.0 has some pretty strict data validation. Please double check that your TT data matches the records with and confirm that all data matches what is in Member Manager. Even if your scouts have the correct BSA ID numbers, even the names and other information have to match. Our new ability to synchronize FROM council should help with this task. Make sure you follow completely what is listed in IA 2.0.

Previously there was an error when closing out completed IA 2.0 reports that would result in a 504, this has now been fixed.

Trail Life Troops

We have removed old rules that affected Trail Life troops and prevented them to take action on "unregistered" members. So now we no longer check to see if they are registered or not before allowing them to add achievements, etc.

Trail Life users now have access to the standard TroopTrack support options (previously they had to go to National first).


Signup Bug

For the last two weeks there was a bug that was causing trial signups to crash if there was already a unit with the same number in TroopTrack. This has been fixed and now troops can enter their true troop number at signup again.


TroopTrack Developer Program

For members of the TroopTrack developer program, we’ve fixed a bug in the API that caused the “get my info” endpoint to fail. It is now working. Remember, you can request access to the TroopTrack developer program by submitting an application on the “developer program” menu item in the menu that appears by selecting your name on TroopTrack.

Contact Us

If you have any ideas about features you'd like to see tackled on the next TroopTrack product update, make sure you post your suggestions to or if you have any other site feedback, please post to


The TroopTrack Team


8/7/19 Product Update

BSA IA 2.0

With the recent updates the BSA made to their Internet Advancement systems, TroopTrack's TurboNet no longer connects as it previously did. We have made progress with TroopTrack's integration with the BSA's new Internet Advancement updates (IA 2.0/Scoutbook). TroopTrack has created a way for us to upload rank advancements TO council. You can see a video on how to do this here: TroopTrack is still in the process of adding a feature to synchronize FROM council. TroopTrack is confident we will have a solution but it is slower to release due to the lack of assistance from the BSA.

Trail Life TroopTrack Accounts

Starting July 13, 2019, all chartering and registration related features have moved to Trail Life Connect ( Previously there were many special rules in place in TroopTrack just for Trail Life troops to enforce chartering and registration requirements. Because all these rules are now implemented in Trail Life Connect, they are no longer needed in TroopTrack and we are now removing them to enable the normal TroopTrack features to Trail Life accounts. This is an ongoing process as we add functionality back. Features we have fixed thus far:

  1. Adding members to Trail Life Troop accounts.
  2. Adding leadership roles
  3. Registered Trailmen
  4. Tracking achievements
  5. bulk achievements
  6. individual achievements
  7. editing personal info
  8. provisional progress
  9. access to same support resources as other TroopTrack accounts
  10. remove leader pages (this was a request from national)
  11. access to the dashboard
  12. ability to delete people
  13. ability to add members directly to patrols

If there are any other functionalities or features that we have missed, please make sure to bring it to our attention. Thanks for your patience with all of this during this transition period. Keep in mind that Trail Life and TroopTrack are completely separate entities and anything dealing specifically with Trail Life or Trail Life Connect you would need to reach out to Trail Life directly. You can contact them at or by phone at (321)-247-7761.

AHG TroopTrack Accounts

Two weeks ago it was brought to our attention that some AHG troops see all custom awards in their various advancement menus rather than just their own. The TroopTrack team is still working on a fix for this.

Future Features

We are in the process of updating TroopTrack Mobile and expect to have a MAJOR announcement soon. Stay tuned.

Contact Us

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


6/17/19 Product Update

BSA Internet Advancement

Most BSA TroopTrack troops are now aware that BSA turned off Internet Advancement on June 10, 2019. TroopTrack has been working hard to find a solution and we have been in contact with the BSA to figure out new options for integration between TroopTrack and their new system. We have concluded that the best approach is to export the information in a file out of TroopTrack and to then upload that file back up to IA 2.0/Scoutbook. This functionality is still being tested and we will update our BSA troops when this feature is working and launched. Contact us at if you have any questions.

New Features

Also, we have added the following features to TroopTrack:

  1. We have added event information, including event links, to event emails. This makes it easy for the email recipient to just click to go to the event.
  2. We have also changed the default level award for cub scouts so that the "Progress Report" for a den defaults to the right award.

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


Upcoming Vacation

Spencer and I will be on vacation May 3-13. We will not be available to answer any phone calls or emails during this time, but we will do our best to get back to you as quickly as possible when we get back on Tuesday, May 14. Thank you in advance for your patience!

If you have an emergency, you can reach out to our CEO, Dave, at


Newsletter Fix

One of our last fixes broke the newsletter, so any newsletters that were supposed to send yesterday or today (Nov. 13 or 14) never went out. 

The issue is fixed now. :) You can go to your newsletter preview at Communicate > Newsletter Settings and click the "Send Now" button to send out your missed newsletters.

We're sorry about the disruption. Have a great day!

Community Post


13 Nov 2018 Update

We’ve made several small fixes to the site:

  • When using your browser to print the Manage -> Patrols/Den/Units page the group headings were disappearing. Now they stay visible.
  • When adding awards using the “Start Achievement” button on a user’s “Achievements” tab of their profile, the pop-up window used to load very slowly, and the awards weren’t organized well. Now the window pops up much more quickly, and the awards are sorted by name.
  • When recording someone’s training, the selection drop-down used to get hidden. Now it stays visible.

Community Post


TurboNET is Working again

TurboNET broke on Tuesday Oct 16 when ScoutNET changed some of their web settings. We pushed a fix for the issue yesterday evening (Wed Oct 24) and haven’t seen any errors since, so the problem’s been taken care of. We’re sorry we couldn’t fix it any sooner. Have a great day! 🎉

Community Post


12 Oct 2018 Update

We’ve made several fixes to the site:

  • We’ve clarified the Troop "Reply To" setting (Manage > Settings > Edit Troop Settings > TroopTrack Settings). This lets you specify the "Reply To" field for emails sent by TroopTrack on behalf of your troop, like Event Invitations and the Troop Newsletter. So if a user responds to an Event Invite, their response would be sent to this email.
  • We fixed a bug on the new Item Records page for Event Items. The page would sometimes break if someone had begun paying for an Event Item with PayPal but hadn’t finished.
  • On the Dashboard, we fixed a link to edit achievements for some troops
  • For TLUSA Troops: We fixed an issue where old CORs were still getting new member application emails.

Have a great weekend!

Community Post


Event Items and Sign-up Sheet improvements

We’ve released a new feature and several improvements today! :D

Event Items

  • If you have the Manage Events privilege, you can attach Items to events that users can then purchase. You can use this to sell event-specific T-shirts in various sizes, or let people choose between meal options, or maybe upgrade to a nicer cabin. Create and edit your items in the Advanced tab when editing the event.
  • The items can be free, or you can set a price.
  • You can optionally limit items—say, if you only have 10 T-shirts available, only that many will be sold.
  • People can purchase items with their TroopTrack money account, PayPal, or Stripe (depending on your troop’s online payment settings: Manage > Settings > Online Payments). Parents can purchase items on behalf of their children.
  • You can also see a report of who wants how many of which items, and the CSV export has more information: when the purchase was made, how they paid, and who did the purchasing.

Sign-up Sheet Improvements

  • Anyone can see who has volunteered for what
  • You can volunteer people you have access to, not just your family
  • The list of assignments is sortable, so you can see who’s bringing what more easily
  • You can resend sign-up sheet emails
  • The sign-up email shows items and their counts

Hours/Miles/Nights Syncing Improvement

  • Historically, on the "Record Attendance/RSVPs" page, the hours/miles/nights (HMN) columns didn't auto-populate based on the event's data. Now the HMN columns do auto-populate.
  • It also updates users’ data if the event’s HMN data changes, but only for users whose data matches the event’s data.
  • So if a service day lasts longer than expected and should have been 5 hours instead of 3 hours, you can change that in the event details and it will update everyone with 3 hours to 5 hours. If one person had to go home early though and only got 1 hour, it’ll leave that unchanged.

One last thing

  • For the AHG PI/PA golf badge we mistakenly had one of the electives listed as a requirement; we fixed it.

For photos see the community post. :)


19 Sep. 2018 Update

We’ve released some more fixes:

  • For AHG Troops: Fix an error when importing from AHGconnect (If you recently got a message like "Your changes were rejected" when importing from AHGconnect, please try again)
  • Improve some CSV exports: The Communicate > Member Spreadsheet includes youth/adult and patrol name columns. The User export includes an active/deactivated column.
  • For troops that use Stripe: before, when paying for an event, the fee description would say it was paid with PayPal. This is fixed for future payments (past payments will continue to show PayPal).

Community Post